How long time get Support?
Get the truly answer from the friendly and fast support system. We are here to solve all of your issues.
1) Where to get support?
If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submit a ticket via:
Email support: hi@ricetheme.com
Ticket support: https://ricetheme.ticksy.com
2) Support Policy
Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to 48 hours. Support requests sent during weekends or public holidays will be processed next Monday or the next working day.
Our Support System period is 6 months from the purchase date. During those 6 months, our support team is available to provide the item support services for all of the customer's issues.
Direct Support System provided by us through the post a ticket. We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire WordPress developers.
We're following the Envato Support Policy, please click here for more information.
a) Before Submit a ticket.
To speed up your request ticket, please check the following information before you post a ticket.
Make sure you are running the latest version of the Felan theme and the latest version of WordPress.
Always check for updated information
Carefully read our documentation for the answer to your question.
In some cases, try to disable any additional 3rd party plugins to see if this fixes the issue.
Make sure you’ve cleared all your caches, browsers, and websites.
b) Extending and renewing
To extend or renew an item’s support, you must have less than 6 months of the existing support period remaining and also the author must still be offering support for their item.
Please follow these steps to renew the support item:
Log in to your account
Move over your username and click on "Downloads" from the drop-down menu.
The downloads section displays a list of all the items purchased using your account.
Click on "Renew support now" or "Extend now" next to the item you wish to renew the item support for and that’s it.
For more information, please click here
c) Can’t extend or renew
There are two reasons for this problem:
You have more than 6 months of support remaining on your current support grantor
The author has been nominated to no longer support the item.
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