# Support

Firstly, we would like to thank you for purchasing the **Felan WordPress** theme and choosing it for your website. We outline all kinds of good information and provide you with all the details you need to use the WordPress theme.

If you are unable to find your answer here in our documentation, feel free to ask for help from our support team, all you have to do is submit your problem via:

#### *Email support:* [hi@ricetheme.com](#email-support-hi-ricetheme.com)

#### *Ticket support:* [https://ricetheme.ticksy.com](#ticket-support-https-ricetheme.ticksy.com)

{% hint style="info" %}
Our working time is 8.00 AM - 5.30 PM, Monday to Friday (GMT+7). In some cases, the waiting time can be extended to **48 hours**. Support requests sent during weekends or public holidays will be processed next Monday or the next working day.
{% endhint %}

{% hint style="info" %}
**Our Support System period is 6 months from the purchase date.** During those 6 months, our support team is available to provide the item support services for all of the customer's issues.&#x20;
{% endhint %}

{% hint style="info" %}
**Direct Support System provided by us through the post a ticket.** We do support all the features or problems that belong to our theme. We are not able to provide support for code customization or other third-party plugins. If you need any minor customize we suggest you hire WordPress developers.&#x20;
{% endhint %}
